Pre-sales
- How do I sign up for a membership?
- What's the next step after creating an account?
- What's the best way to save product images?
- What's the difference between a dropshipping and wholesale account?
- How should I set retail prices to maximize profit?
- Do you provide Etsy integration?
- Do you offer a product catalog?
- How do I add products to my online store?
- Can I use your images on my website?
- I have multiple stores. How do I apply for multiple accounts?
- Do you provide Shopify integration?
- Can you manufacture products based on my own designs?
- Could I request samples, and if so, how can I buy them?
- Is ODM/OEM service available?
Order
- Do you have a minimum order requirement?
- How do I modify my order after it has been submitted?
- Are tracking numbers provided once my order is shipped?
- How can I cancel an order?
- Will the item be delivered with a box?
- What types of collaboration do you offer?
- Is the price on your website inclusive of shipping fees?
- Are your prices the most competitive?
- May I ask for extra customization?
- How should I enter the billing and shipping addresses?
- Are there alternative payment methods available aside from PayPal?
- Which jewelry materials does your website support?
Product
- Size Guide
- Is the jewelry you sell prone to tarnishing?
- How should I properly maintain my jewelry?
- Can you offer customized packing?
Shipping
- How long will I get my orders?
- Where do you ship from?
- Do you offer blind drop shipping without including any invoices or branding?
- Which logistical suppliers do you work with for shipping?
- What are the shipping costs, and how long does it typically take for orders to arrive?
After-sales
What is your return policy?
You may return any new, unopened jewelry bought from us within 60 days of delivery. Please note that a 50% restocking fee is applicable to all items, as they are custom-made and cannot be resold. For more information, please see our return policy. You can click here to view it.
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