Pre-sales
- How do I sign up for a membership?
- What's the next step after creating an account?
- What's the best way to save product images?
- What's the difference between a dropshipping and wholesale account?
- How should I set retail prices to maximize profit?
- Do you provide Etsy integration?
- Do you offer a product catalog?
- How do I add products to my online store?
- Can I use your images on my website?
- I have multiple stores. How do I apply for multiple accounts?
- Do you provide Shopify integration?
- Can you manufacture products based on my own designs?
- Could I request samples, and if so, how can I buy them?
- Is ODM/OEM service available?
Order
- Do you have a minimum order requirement?
- How do I modify my order after it has been submitted?
- Are tracking numbers provided once my order is shipped?
- How can I cancel an order?
- Will the item be delivered with a box?
- What types of collaboration do you offer?
- Is the price on your website inclusive of shipping fees?
- Are your prices the most competitive?
- May I ask for extra customization?
- How should I enter the billing and shipping addresses?
- Are there alternative payment methods available aside from PayPal?
- Which jewelry materials does your website support?
Product
- Size Guide
- Is the jewelry you sell prone to tarnishing?
- How should I properly maintain my jewelry?
- Can you offer customized packing?
Shipping
- How long will I get my orders?
- Where do you ship from?
- Do you offer blind drop shipping without including any invoices or branding?
- Which logistical suppliers do you work with for shipping?
- What are the shipping costs, and how long does it typically take for orders to arrive?
After-sales
Which logistical suppliers do you work with for shipping?
We collaborate with multiple logistics partners. Shipments to the US are usually managed through USPS, while those to the UK are handled by Royal Mail or Hermes. When urgent shipping is required, we turn to carriers like DHL and FedEx, among others.
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