60-Day Return/Exchange Policy
At YouOnlyJewelry.com, we pride ourselves on offering high-quality products backed by outstanding designs and a reliable reputation. To ensure your satisfaction, our dedicated QA team thoroughly inspects and tests all items before they are packed and shipped. We kindly encourage you to carefully review the product descriptions on our website before placing your order, and to ensure all order details are accurate. Please note that our return policy is effective from the date of delivery.
Full Coverage Return/Exchange Policy
We offer a full return or exchange within 60 days if:
· The wrong item or order was sent.
· The items arrived damaged or the personalized information differs from what you provided.
· The product you received is defective in quality.
Kindly note that all requests for refunds or replacements must be made within 60 days of delivery. For the best assistance, we recommend reaching out to us as soon as you notice any issues.
Cancellation Policy
Please note that any changes or cancellations requested after order is submitted will incur a 50% restocking fee.
Once your order has been shipped, it cannot be canceled or modified.
Exclusions from the 60-Day Return/Exchange Policy
The following items are not eligible for returns or exchanges, and we are not liable for these issues:
· Products exposed to corrosive substances or chemicals, such as Liquid Silver Polish, pool or spa water, or other harsh chemicals. Oxidized silver, in particular, is prone to damage.
· Over time, silver items may naturally oxidize and appear black. To restore the original appearance, simply use a silver polishing cloth.
· Products damaged due to misuse, mishandling, or poor maintenance.
· Items returned after 60 days from the delivery date.
Defective/Damaged Items Return Procedure
1. To request a return, please email us at sale@youonlyjewelry.com
2. Include clear photos or videos of the issue along with a detailed description.
3. We will process your refund or a replacement within 48 hours.
Non-Quality Items Return Procedure
If you need to return a product for a non-quality reason, please follow these steps:
1. Contact our customer service team within 30 days of the delivery date to request a return and obtain the return address.
2. Pay for the return shipping and provide the shipping label to customer service.
3. After receiving your shipping label, our customer service will process your refund.
Important Note: For returns without quality issues, you will receive a 50% refund of the product amount. A 50% deduction applies as a crafting fee for personalized items.
Return Shipping Coste
If the product has quality problems, you do not need to pay for the shipping cost, in all other cases, the customer is responsible for the return shipping costs.
Return Processing Time
Please allow 2-3 weeks for your items to be received and processed.
Once your item is received and scanned into our warehouse, the refund will be issued to your specified account.
Notes on Refunds
1. Your refund will be returned to the original payment method.
2. The refund will be applied to your original payment method within 3-5 business days.
3. Shipping costs are non-refundable for non-quality returns.
Policy Amendments
YouOnlyJewelry.com reserves the right to make changes to this policy at any time. Any amendments will be reflected on this page.
Contact Us
For any questions regarding cancellations, returns, or other policies, feel free to contact our customer service team.
Email: sale@youonlyjewelry.com
WhatsApp: +86 18695609727
Business Hours: 8:00 pm to 5:00 am Monday to Friday (EST)
